Refund policy

Return & Refund Policy

At merch and muse, our focus is on exclusivity, premium quality, and bringing visual poetry to your everyday life. Every masterpiece is meticulously crafted and thoroughly inspected before it reaches you.

Damaged or Defective Items: Your satisfaction and experience are our highest priorities. In the rare event that you receive a damaged, defective, or incorrect item, we are here to make it right immediately. Please contact us within 7 days of receiving your order. Simply email us at merchandmuse@gmail.com with a clear photograph of the defect/damage and your order number. Once verified, we will arrange a free replacement or issue a full refund without any hassle.

Exchanges & Sizing: To maintain our elite quality standards and rapid fulfillment, every piece is custom-prepared specifically for your order. Because of this exclusive process, we are unable to offer returns or exchanges for sizing issues or changes of mind. Pro Tip: We highly recommend checking our detailed 'Size Guide' available on every product page before placing your order to ensure that flawless fit.

Refund Processing: Approved refunds will be automatically applied to your original method of payment within 5-7 business days.

Contact Us: For any queries regarding your order, please reach out to us at merchandmuse@gmail.com. We are always here to assist you.